Digital Dump 31/08/09
August 31, 2009

A decidedly automotive theme this week – it’s going to drive you wild.
GM USES THE WEB TO REBUILD CONFIDENCE
General Motors have had an extremely challenging period, with sales dropping steadily to the point where it was forced to undergo a Chapter 11 bankruptcy restructure, and was essentially only saved from going under by the US Government.
This move was extremely controversial, as it was seen (quite correctly) as a “socialising” of the auto industry, and it presents GM with a whole raft of challenges. Along with with obvious challenge of selling enough cars to stay afloat and repositioning themselves as environmentally aware (the image above is their new hyper-efficient car) ,they have the incredibly difficult PR task of rebuilding confidence in their brand, and selling the idea that the government was correct in bailing them out, and that despite this bailout out they are operating as an independent entity.
They’re calling their campaign to do this GM Re-invention. The TVC is pretty much as you’d expect right down to the shots of stampeding horses, moon landings and touchdowns, but the website is far more forward looking. The site really seeks to be a conversation between the company and it’s customers, shareholders, and a sceptical public.
The key features include “Ask Fritz”, which lets users put questions to GM’s CEO directly; live chats with the heads of various departments, of which transcripts are available, and well maintained Twitter , Facebook and Flickr pages.
It’s an ambitious approach, and one that would have to be well monitored, given the amount of negative sentiment surrounding the company at present. But it seems to be quite successful – Business Week’s assessment can be found here, showing that consumers have generally reacted positively.
Awesome app that is actually useful
It’s pretty normal to come across an iPhone app that’s entertaining for 24 hours. It’s somewhat rarer to come across one so useful that it will be ubiquitous. But Mini USA’s new auto assistance app is just that. Basically, it allows one button connect to roadside assistance services, specifying the kind of trouble your in. As well, it uses the phone’s navigational devices to tell the assistance service your exact location.
It’s so useful that it could genuinely be described as having the potential to influence a purchaser’s decision when they’re buying a car.
Rhonda is a cool new tool for designers and animators. It was developed about 5 years ago, but until now has only been used in museums and galleries. Basically, it allows you to flip images onto different planes, using 2d line drawings to make 3D shapes. It’s in beta testing now, but will be in the market soon. I’m not sure why they chose Neil Young’s mournful 1972 classic “Out on the Weekend” to soundtrack the demo, though?
Posted by
Chris Lachowicz @ 10:45 am |








